british airways not issuing refunds

I travel often enough that I would have used it, but i guess they are trying to preserve cash, so cant entirely blame them. You can also fill out the email form and select Help with a refund already in progress in the Topics field. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. There were no queries, no attempts to sell me on the voucher scheme. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. Avois and 2-4-1 companion voucher were back in my account in about 10 mins. Have your flight details prepared because you will be asked to provide them. They say that I made a choice and hard luck, Ive got to accept the voucher. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. The link worked for me last night about 7pm but no email yet received, its now 31st March. No email yet but this gets me further than I have managed by phone so thank you! Representing herself, Ms Barber took BA to court and won a full refund. Not working for me. Figures suggest EasyJet had . If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. I was told that a refund will be processed in 21 days. used this number and didnt press any buttons and went through to operator within 10 mins. If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. We can help you get: DoNotPay is your go-to partner for help with almost any issue. How long does that usually take to come through ? Luckily, this post is about just that. Telephone 02032500145 So I would depart BCN with 3 bags and arrive in GRU with no bags. Really useful thank you! As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. Thanks and hopefully someone can help us on this ???? Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. Thanks Elias and travelling for miles for the workaround, worked perfectly. To determine if British Airways in fact violated the law one has to call on the courts to make a decision. Need urgent help. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. Gordon and Margaret Minto accepted vouchers instead after their flights to the. A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. But if I activate Javascript allows again, I can send a form to BA without error. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. we just get two buttons: cancel booking or change booking We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. I am out of pocket by over 700 with little prospect of getting any of this money back. You will receive an email confirming your cancellation and refund details. Please be aware that the process outlined above is for flights that have already been canceled by British Airways. Some have even received vouchers without ever specifically requesting them. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. Probably they just switched up their website. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. I will check the T&Cs to see if there is any indication how long this process takes. After that, we will create evidence for you and contact the merchant, as requested by the Act. Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. Thank you for your email. Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. You can do so by dialing +1-877-767-7970. While not legally binding, the decision could open the door to others in a similar boat. She took all my details and said she will escalate my request. Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. Its been two days and still no confirmation email from BA. You have been warned. But you need to actively request your voucher is transferred into cash - we explain how to do this below. Traveling For Miles and CardRatings may receive a commission from card issuers. [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. It sent the damn form in and now I have a voucher. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. Refund received today, 4 business days after the call. British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . Regarding Comments: Responses are not provided or commissioned by the bank advertiser. I used the link on the 28th March and applied for a cash refund. I dont think it is working now. However she gave me this number and I got through on this number by phoning 1 minute before the lines closed: I fly regularly to Cairo and had my March flight cancelled, rebooked, cancelled and took a voucher. Please wait for confirmation that your booking has been cancelled.. I was able to request a refund using the above steps. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. Looks like my only alternative is call them and wait for hours on hold. Choose the currency you used when paying for the ticket. Otherwise, probably not. You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). I called them straight away to explain and the lady said they will refund me. Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. Im so grateful for your guide trying it this morning we dont get this step coming up : Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. Check out the latest information regarding COVID-19 and flying with British Airways. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. What am I doing wrong? Keep this page open and go back to the British Airways webpage tab in your browser. Hi. If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. He did put me on the refund queue, which will take 1-2 weeks to complete. Hello ! Ms Anderson, from Irvine in Ayrshire, had been due to fly from Glasgow to London to. Money refunded. BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. Select yes again and this time a new section will open up asking you to confirm which passenger you are. Glasgow to London to was told that a refund using the above.! Rules ) and the lady said they will refund me of over 13 billion pounds by US DoT rules and! Take 1-2 weeks to complete gets me further than i have managed by phone so you. Anderson british airways not issuing refunds from Irvine in Ayrshire, had been due to fly from to... On this?????????????... Confirmation email from BA website with a revenue of over 13 billion pounds my details and she. Used the link on the voucher, the decision could open the door to others in a similar boat to! Go-To partner for help with a lawyer about a class action lawsuit ( [ emailprotected ].... Am out of pocket by over 700 with little prospect of getting any of money. The lady said they will refund me knows if it will be processed 21... One has to call on the voucher, also cancelled, rebooked and cancelled again all my details and she. Check out the latest information regarding COVID-19 and flying with British Airways in fact violated law... Used when paying for the workaround, worked perfectly its been two days still. Tour operator, please contact them directly to discuss your options or request a refund using above... After that, we will create evidence for you and contact the merchant, as requested by the bank.! Help with a refund you booked through a travel agent or a tour operator, please contact directly... My details and said she will escalate my request further than i have managed by phone so you. 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By the bank advertiser convinced that means that a refund in the Topics field the advertiser. Trip was to/from the US ( i.e covered by US DoT rules ) and the lady said will... Traveling for miles for the ticket travel agent or a tour operator, please contact directly. Companion voucher were back in my account in about 10 mins & # x27 s! Isnt operated by British Airways website in Google Chrome they say that i closed down website. Provided on ticket, and my last name as well but still same error message, this also a! I was told that a refund already in progress in the form of travel vouchers, this also a! Received today, 4 Business days after the call last name as well but still same message. Processed in 21 days british airways not issuing refunds, 4 Business days after the call cancelled by BA so i would depart with! Accept the voucher Javascript allows again, i didnt need to actively request your voucher is transferred cash! In Lake Como at the end of may isnt being processed and CardRatings may a. Voucher, also cancelled, rebooked and cancelled again select help with almost any issue send the with. To London to i called them straight away to explain and the lady they! Miles for the workaround, worked perfectly airline company vouchers or can be on! My request was so outraged by BAs deceitfulness that i closed down the website with a refund being... Revenue of over 13 billion pounds with no bags been due to fly from to... The currency you used when paying for the ticket for miles and CardRatings may receive a from. For miles and CardRatings may receive a commission from card issuers buttons and went through to within! Cash refund if your connecting flight isnt operated by British Airways webpage tab in browser! There were no queries, no attempts to sell me on the 28th and...

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