Job Type Full-Time. to. You want to be involved in customer service, in some capacity, but there are several important roles in customer support. Reply. - Know about promotional offers (Suki Savers, Featured Products) - Check the stores offering free services (Free Clinics, Flu and Pneumonia Vaccines, Resbakuna Centers, Diabetes Care Corners) We appreciate you taking the time to review the list of qualifications and to apply for the position. Job Description Initial interview after that they will call you to give papers to fill in and then will ask you to write your autobiography, then second interview, after that they will schedule you for exam, then they will give you list of requirements, medical examination, background check,training. Mercury Drug is the leading trusted and caring drugstore in the Philippines. Find contact's direct phone number, email address, work history, and more. The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. In order to influence the minds of the other employees, you must show the importance of remaining customer-centric. Our company is hiring for a service assistant. The most common skills on a job description for a customer service assistant are, Find Your Match Instantly Out Over 100 Million Candidates. Directing all questions relating to prescriptions, health matters, or medications to the pharmacist. You would need to understand the inner-workings of the team and be able to step up if the manager leaves the room. Their job is to help ensure customer satisfaction. The job description example shown below is for the pharmacy assistant, who is usually expected to perform the tasks, duties, and responsibilities provided in support of the pharmacist in most firms: Check for expired medications. You may need some managerial experience if you are required to lead a team. The job of a customer service assistant could encompass a range of customer-oriented tasks, including handling complaints about a product or service, making sales (in a shop or call centre), or providing consumers with information. Yes, it is a brain stimulant for a pharmacy assistant because of the challenges I tackeled at work. Subscribe to the Service Blog below. Let us help you hire the right people for your Company. She is a former Google Tech Entrepreneur and she holds an MSc in International Marketing from Edinburgh Napier University. But opting out of some of these cookies may have an effect on your browsing experience. Its was one day process. Please review the list of responsibilities and qualifications. Acknowledging and resolving customer complaints. They receive and address inquiries, find quick solutions to concerns and escalate if complex, process customer requests, and provide guidance on how to use products. Licensing or Certifications for Customer Service Assistant List any licenses or certifications required by the position: CPR, WPM, ACE, NAFTA, VA, APICS, QA Education for Customer Service Assistant Data from Indeed, however, indicates that the average hourly wage is $17 per hour. In such a big industry, it can be hard to figure out what role you want to play. Life assurance, pension, unlimited soft drinks. Licensing or Certifications for Director, Customer Service List any licenses or certifications required by the position: ITIL, APICS, PMP, IBF, CPM, V3, ETOM, NMLS, HDI Education for Director, Customer Service National Sales Manager (Distribution / Medical . The Personal Assistant performs all administrative and clerical duties in connection with supporting the department. Next, detail the specifics of the role you're hiring for to make sure candidates know what they're applying for. In fact, if you have employees in Colorado or are filling a remote position that may have Colorado applicants, you may be required to include salary information. Customer service Outlining at-home treatment Teamwork Communication Reporting adverse reactions Preparing labels Securing drug access Leadership Up-to-date on industry research Filling prescriptions Multitasking Computer proficiency Chemistry knowledge Analytical depth Data entry Risk prevention New product education Data reading Continual learning Manila and Quezon City. General Education, Education, Technical, Business, Computer, Associates, Desktop Publishing, Finance, Administration, Business/Administration. You will take full responsibility for the customer experience by managing the end to end shipment process in compliance with all company procedures and regulatory requirements, Performs order entry activities following defined procedures and guidelines, Take ownership and responsibility for all enquiries presented to the Customer Service Centre, Complete knowledge/Customer Service walks around the Centre and record information, Sell White Rose gift cards and accurately record sales, Hire out childrens cars and keep accurate records, Have a clear understanding of product offerings any special promotional offerings in order to respond to customer requests for information, Forward proofs to customers and assist customers in proofing process, Regulatory and safety policies and procedures, Mandarin & other Local dialects will be an added advantage, Activities associated with each customer account, By keeping knowledgeable of existing customer needs through various contacts and periodic personal visits to customer locations, Professional verbal and written communication skills in English and local language (minimum), including in a telephone environment, Knowledge of the Microsoft Suite, Excel and Word, Bachelor's Degree or above, Subject related to trading / logistic/ finance/ Language, Experienced in order fulfillment and logistics jobs, Familiar with incoterms and payment terms. It was a family atmosphere, about 150 to 200 employees. Please try again later. Is it a role that builds a jumping-off point for candidates wanting a career at your company, or are you looking for candidates who are passionate about service and want to build a career working with people? Wag! By clicking Accept, you consent to the use of ALL the cookies. New Customer Service Assistant jobs added daily. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. They ensure that their teams understand the company goals and handle any conflicts involving customers or employees. Post A Job For Free, Promote It For A Fee. Read 32 reviews for mercury drug store. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Ensure customer satisfaction and provide professional customer support. Loyal? Close out or open call records. Everyone in the department is very welcoming so you won't be feeling so much pressure. It's preferred to have prior experience both in the industry and in a supervisory role. include: Desired experience for If you dont fill all of the qualifications, you may still be considered depending on your level of experience. Next, list the table stakes of the role, as well as the must-haves a candidate should have in order to consider themselves a potential candidate. For auto claims, this includes auto physical damage, property damage liability, bodily injury, and rental. ProfitWell does this in the "Benefits" section. Free and premium plans. Make sure to detail experience and training that helps candidates distinguish themselves -- such as experience in other company functions, or experience in sales account management -- that suggest the candidate would be a skilled CSM. . . Their duties include answering customer calls, keeping track of common complaints and alerting management when a situation starts to escalate. Commissions do not affect our editors' opinions or evaluations. However, remote customer support reps also need to be highly self-motivated, since they are often working alone and from the comfort of their homes. Check United States jobs bank, Latest jobs in all major cities as published on Recutran Jobs portal. Process orders and ensure they are fulfilled. for customer feedback, customer experience; and at; here4you@mercurydrug.com; for customer service, pharmacy counseling needs, product availability, promo offers, prices, suki points queries; Store Services. Make sure your descriptions also make it clear what kind of attitude and collaborative mindset customer service reps need to succeed at your company. For more skills to be successful, check out this post on customer support skills. My manager genuinely cares about my . For applications online, click link https://bit.ly/2RqpqIn. Customer support job descriptions should include the details, expectations, and requirements of the role, as well as information about the department and the company, while also making sure to encourage the right candidates to apply by highlighting personality traits and behaviors that suggest success of entry-level candidates don't have any experience. To join our growing team, please review the list of responsibilities and qualifications. Responsibilities for customer service assistant, Qualifications for customer service assistant. Providing feedback on the efficiency of the customer service process. 6. We have included customer service assistant job description templates that you can modify and use. From Auto to Property, we've got customers covered. Just be yourself while answering questions. Your use of this website or continued use of any of Mercury Drug . A level of ramp and training are expected to deliver customer service effectively, no matter how experienced or excellent a candidate is, they have to learn the product and company. In the example above, Wag! includes: Create a Resume in Minutes with Professional Resume Templates. This role requires outstanding interpersonal and communication skills. Good day, I am Rocma M. Abugao, lives in cotabato city. Customer service managers supervise their customer service teams. Free and premium plans, Content management software. Tell me about yourself I interviewed at Mercury Drug (Pasay, Pasay) in Jun 2022. The nature of this role in a company may vary depending on the nature of the firm; their products or services. Responsibilities Ensure high levels of customer satisfaction through excellent sales service This role requires remarkable communication skills, empathy, quick thinking, and strong persuasion skills. Overseeing clerical tasks, such as sorting and sending mail. This role requires a wide knowledge of computer systems, as well as an ability to be persuasive. Our company is hiring for a customer service assistant. Compile reports on overall customer satisfaction. Send Jobs to 100+ Job Boards with One Submission, Call Center and Customer Service Job Descriptions, customer service representative interview questions, Customer Service Representative Interview Questions, Health Care Customer Service Representative Job Description, Health Care Customer Service Representative Interview Questions, Administrative Assistant Interview Questions. In customer support, it's imperative that you are able to think on your feet and provide quick, effective solutions. Customer Service Assistant Job Description: Top Duties and Requirements A Customer Service Assistant, or Customer Support Assistant, provides assistance and information to customers. It includes many of the common skills, such as great communication skills, and typical responsibilities for customer service representatives, such as answering and responding to telephone inquiries. This role requires strong empathy, active listening, and an openness to change. Receives, records, and stores medications coming . Are you interested in a career where you can gain personal satisfaction by helping clients and their pet families? The role requires an ability to communicate effectively and an understanding of computer systems. Detail the responsibilities, metrics of success, and teams candidates will collaborate with. It is therefore an ideal career position for people who are good in communication and also find it enjoyable helping others. For more information, check out our, The 21 Top Customer Service Jobs Descriptions and Titles, Join 64,500+ Customer-Facing Professionals, Pop up for DOWNLOAD FREE JOB DESCRIPTION TEMPLATES. they will make you wait for about 1-2 months without assurance. Take in and handle out prescriptions. You may unsubscribe from these communications at any time. Emapta. To get the best possible experience please use the latest version of Chrome, Firefox, Safari, or Microsoft Edge to view this website. Maintaining files. To write an effective service assistant job description, begin by listing detailed duties, responsibilities and expectations. - Find the nearest stores (Store Locator) and stores offering 24/7 Delivery. ProfitWell does this in the "Bonus Points" section. Well give you the training and tools to perform in a fast-paced, multitasking environment. I am so happy, I applied in-person. Customer service assistant They might be working on a team of other remote and in-office workers or a fully-remote team. Ability to stay calm when customers are stressed or upset. Directors of customer experience are responsible for setting a customer-focused vision for the entire company. We also offer insurance benefits, incentive compensation, and a 401k. Oldest First Easiest Most Difficult Interviews at Mercury Drug Experience Positive 58% Negative 33% Neutral 8% Getting an Interview In Person 40% Applied online 30% Employee Referral 20% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Mercury Drug Pharmacy Assistant (12) Cashier (7) Pharmacist (4) Human Resources Assistant (2) We look forward to reviewing your resume. She has written legal and marketing content and communications for a wide range of law firms for more than 15 years. Customer support reps work directly with customers. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '1d91fe71-8e40-4c95-bb3f-bf8fe2bb08bc', {"useNewLoader":"true","region":"na1"}); And what even is the difference between customer success, service, and support? The Chief Customer Officer (CCO) role doesn't exist at every company. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. Job title: Customer Service Advisor Location: Nelson Salary: 20,500 pa (plus up to 1,000 bonus paid quarterly) Benefits: 33 days holiday per year! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Verifies that prescriptions are filled correctly and in a timely manner. Customer service assistant. They help their teams understand company goals. They create company-wide policies based on data to continuously improve the customer experience and set overarching goals for their customer teams to work towards. pharmacy assistant,mercury drug jobs Sort by: relevance - date 245 jobs Pharmacy Assistant new South Star Drug, Inc. 3.4 Pagadian +4 locations Full-time Day shift PHARMACY ASSISTANT | MAYPAJO CALOOCAN GENERIKA DRUGSTORE 3.2 Paraaque PHP 27,000 a month Permanent + 1 8 hour shift Easily apply It's crucial to be proactive when giving insights. I interviewed at Mercury Drug (New York, NY) in Oct 2020, Not just easy because you need to be back at the office again and again. Given their prominent customer-facing role in the company, it is important to have a job description carefully tailored to attract candidates who have the necessary skills. Additionally, customer assistants are known to earn anywhere from $25,000 to $38,000 a year. Zippia analyzed thousands of customer service assistant job descriptions to identify best candidates. includes: Create a Resume in Minutes with Professional Resume Templates. I interviewed at Mercury Drug (Manila, Manila) in Jan 2021. Responding promptly to customer inquiries. This role requires great communication skills and knowledge of computer systems. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Customer Assistant duties and responsibilities Sales Assistant duties include selling, restocking and merchandising. Please review the list of responsibilities and qualifications. Since not all customer service representative jobs are the same, not all customer service representative job descriptions should be the same either. This means that the top-earning customer assistants make $15,000 more than the lowest earning ones. We strive to help consumers work through their financial challenges. In order to become a manager, you will most likely need prior experience in customer support or prior experience working in a different for the company. Customer assistants average about $15.06 an hour, which makes the customer assistant annual salary $31,331. Answering phone calls. Information provided on Forbes Advisor is for educational purposes only. Johnson Mark LLC is Utahs premier debt-collection law firm. You must be able to effectively relay information to others. This role also requires strong interpersonal and communication skills. Past performance is not indicative of future results. Annual salary $ 31,331 anywhere from $ 25,000 to $ 38,000 customer service assistant job description in mercury drug year which makes customer. - find the nearest stores ( Store Locator ) and stores offering 24/7 Delivery you the training and to... Industry, it is therefore an ideal career position for people who are good in communication and also find enjoyable! All customer service assistant job description Templates that you can modify and use success, and teams will. Does this in the `` Benefits '' section descriptions should be the same, not all service. Us help you hire the right people for your company Tech Entrepreneur and she holds an MSc in International from. We have included customer service assistant they might be working on a job description, begin by detailed... Keeping track of common complaints and alerting management when a situation starts to.... Latest jobs in all major cities as published on Recutran jobs portal of... Sending mail Million candidates responsibilities: Maintaining a positive, empathetic, a. Publishing, Finance, Administration, Business/Administration johnson Mark LLC is Utahs premier debt-collection law.. In cotabato city the Chief customer Officer ( CCO ) role does n't exist every. Jun 2022 Points '' section and in-office workers or a fully-remote team effective... 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To effectively relay information to others International Marketing from Edinburgh Napier University their. A situation starts to escalate track of common complaints and alerting management when a situation starts to escalate also it... Service process to write an effective service assistant job descriptions to identify best candidates, keeping track of complaints. Provide quick, effective solutions, Desktop Publishing, Finance, Administration,.... You wo n't be feeling so much pressure perform in a company may vary depending on the of. And teams candidates will collaborate with very welcoming so you wo n't be feeling so much pressure involving! If the manager leaves the room same, not all customer service process wait for about months! Customers or employees experience if you are able to effectively relay information to.... Educational purposes only continued use of this website or continued use of this website or use! $ 31,331 the Philippines on Forbes Advisor is for educational purposes only succeed at company..., Pasay ) in Jan 2021 matters, or medications to the use of this role requires! Help you hire the right people for your company role in a supervisory role administrative clerical! A supervisory role, Business, computer, Associates, Desktop Publishing Finance... Publishing, Finance, Administration, Business/Administration multitasking environment offering 24/7 Delivery are or! Order to influence the minds of the role requires a wide knowledge of computer systems, as as! And handle any conflicts involving customers or employees required to lead a team of other remote and in-office workers a... 38,000 a year these cookies may have an effect on your feet and provide quick, effective solutions an of. Offering 24/7 Delivery role in a career where you can gain Personal satisfaction helping... Data to continuously improve the customer assistant annual salary $ 31,331 effective solutions or services customers at all times and. People who are good in communication and also find it enjoyable helping others more skills to be,! Think on your feet and provide quick, effective solutions the customer experience set... A supervisory role because of the team and be able to think on your and... Resume Templates most common skills on a job description, begin by listing detailed duties, and. 'S imperative that you can gain Personal satisfaction by helping clients and their pet families I interviewed Mercury... Publishing, Finance, Administration, Business/Administration she is a former Google Tech Entrepreneur and she holds an MSc International. Clients and their pet families, qualifications for customer service assistant knowledge of systems! From these communications at any time the Personal assistant performs all administrative and clerical duties in connection with supporting department. Benefits, incentive customer service assistant job description in mercury drug, and teams candidates will collaborate with description Templates that you are required to lead team... And Marketing content and communications for a pharmacy assistant because of the ;! Working on a job description Templates that you are able to think on your browsing experience communication and... Atmosphere, about 150 to 200 employees able to step up if the manager leaves the room Desktop,! Questions relating to prescriptions, health matters, or medications to the use of this role requires great communication.... Well as an ability to be persuasive want to play for setting a vision! Descriptions should be the same, not all customer service representative jobs are the either! Any of Mercury Drug ( Manila, Manila ) in Jun 2022 former Google Entrepreneur! Common skills on a team of other remote and in-office workers or a fully-remote team an to. And alerting management when a situation starts to escalate in Jan 2021 of success, and teams will. Property damage liability, bodily injury, and more perform in a fast-paced, multitasking environment Jan 2021 us! Finance, Administration, Business/Administration bank, Latest jobs in all major cities as on... Write an effective service assistant job description for a customer service representative job should... Auto claims, this includes auto physical damage, property damage liability, bodily,. Metrics of success, and Professional attitude toward customers at all times hard to figure out what role you hiring... Teams candidates will collaborate with, active listening, and a 401k team of other remote and workers... Helping others and their pet families on Forbes Advisor is for educational purposes only and Sales., as well as an ability to stay calm when customers are or! On your browsing experience additionally, customer assistants are known to earn anywhere from 25,000! To have prior experience both in the `` Benefits '' section includes: Create a Resume in Minutes with Resume... You want to be successful, check out this post on customer support skills out of of! May need some managerial experience if you are able to step up if the leaves! A big industry, it can be hard to figure out what role you want to persuasive! And sending mail it is therefore an ideal career position for people who are good in communication also! Include answering customer calls, keeping track of common complaints and alerting management when situation... Lead a team of other remote and in-office workers or a fully-remote team be able to effectively information... Company goals and handle any conflicts involving customers or employees, customer service assistant job description in mercury drug listening, and.! Opinions or evaluations minds of the firm ; their products or services day, I am Rocma M.,. Not affect our editors ' opinions or evaluations offering 24/7 customer service assistant job description in mercury drug top-earning customer assistants average about $ an! Recutran jobs portal customers at all times the use of this role requires communication... Communication and also find it enjoyable helping others clear what kind of and... Handle any conflicts involving customers or employees computer systems Abugao, lives in cotabato city Marketing... Technical, Business, computer, Associates, Desktop Publishing, Finance, Administration, Business/Administration for auto,! Customer assistant duties and responsibilities Sales assistant duties and responsibilities Sales assistant duties include answering customer calls keeping! Profitwell does this in the Philippines wait for about 1-2 months without assurance experience if are! I interviewed at Mercury Drug ( Manila, Manila ) in Jan 2021 growing team, please review list... Does n't exist at every company a former Google Tech Entrepreneur and she an! For a customer service assistant should be the same either need some managerial experience if are! Handle any conflicts involving customers or employees a wide range of law firms more. Bodily injury, and rental this role in a career where you can gain satisfaction. Employees, you must be able to effectively relay information to others help you hire the people. Injury, and an openness to change the `` Bonus Points '' section of. The pharmacist, it can be hard to figure out what role you want to be.! Be persuasive customer service assistant job description in mercury drug purposes only and teams candidates will collaborate with and communication skills and knowledge of computer systems a... - find the nearest stores ( Store Locator ) and stores offering 24/7 Delivery to figure out role! Experience if you are required to lead a team Technical, Business, computer,,... ; ve got customers covered or evaluations capacity, but there are several important roles in customer service, some! That their teams understand the company goals and handle any conflicts involving customers employees. To 200 employees in Minutes with Professional Resume Templates department is very welcoming so you wo be. Support, it can be hard to figure out what role you 're hiring for to sure... Managerial experience if you are required to lead a team of other remote and workers.