Third Party RightsThis Agreement is between you and Merseytravel. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. 4.1 Adult Railpasses are for persons aged 19 or over. Young people can buy tickets for: a week a term Young person's tickets are for young people aged five to 15, or aged 16 to 17 if they are in . For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio ticket for area C and a Railpass for Zone F. *For cross river journeys only. 2. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. (f) The User shall ensure that the T-FLOW concession is not used fraudulently or illegally, or for any fraudulent or illegal purposes. Day Savers are valid before 06:31 and from 09:30, Monday to Friday and all day Saturday, Sunday and Bank Holidays. Is my Term Time Ticket valid across all areas of Merseyside? Refunds will be made by BACs payment, direct to your nominated bank account. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. When you have completed your online ticket purchase you will be sent an email confirmation. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. The personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. If your card is deactivated, you will need to obtain another Merseytravel/Metro Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. Once the termendsplease keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. Walrus cards will disappear from circulation over time. Renewing your Trio Ticket10.1 Trio Tickets can be renewed at any Merseytravel Centre or Merseyrail station. merseytravel fast tag login deadly premonition 2 enemies lewis and clark called it the seal river codycross . 17. (j) The concessionary Fast Tag can only be used in the vehicle nominated on the application form (should you wish to change the vehicle you must inform us in writing, by email to tag@merseytravel.gov.uk or by telephoning (0151 330 1004) Free travel will not be permitted until the new vehicle is registered with Merseytravel, if you have not told us that you have changed your vehicle you must pay the full cash toll. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. This clause also applies to accidental destruction of a Saveaway Ticket. Adults can buy tickets for: a week a month a year a term Adult Term Time Tickets are available for anyone aged 18 or over in full-time education (full-time is 16 hours or more). If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. Photo ID is no longer a requirement for Railpass tickets which are fulfilled to a Merseytravel Smartcard (excluding paper format/ term time). A one day solo ticket is available on the bus from the driver; 4.1.2 bundles of 1,3 or 5 Day Solo Tickets (Solo Adult Bundle) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it;4.1.3 one week (Solo Adult Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.1.4 four weeks (Solo Adult 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it;4.1.5 an academic term (Solo Adult Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term; and4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. Liverpool Lime Street is currently closed to the public due to a security threat. Misuse7.1 My Tickets remain the property of Merseytravel at all times. We are unable to issue cash or cheque refunds. Applicants will need to demonstrate eligibility through a complete application and photograph ID. Merseytravel March 11 at 10:41 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. You can use weekly, monthly or annual tickets at any time, on any day. RECOMMENDATIONS It is recommended that the Merseytravel Committee approve: (a) the introduction of a single area of geographic validity across Merseyside for all existing and new Solo season ticket types; 10. 1. We will write to you to let you know that we are going to stop providing the scheme and will let you know at least 14 days in advance of our stopping the service and will refund any monies you have paid into your T-FLOW Account. That means you could save hundreds of pounds*. 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). You can also check the status of your ticket here to make sure that it has not expired. For example, you could travel from Liverpool to Ormskirk either by an all zones, (rail only) or a Trio ticket for area C and a, Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). What is a MetroCard and is it different to a Walrus card? You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. It is the Account Holders responsibility to ensure payments are successfully taken. bought the ticket for. 8.2 You must not intentionally damage, alter or tamper with your Saveaway Ticket in any way. 10.1 If you need to request a refund you should contact your local Rail Station or alternatively please refer to the Merseytravel Website. 6. 13. Waiver12.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. 3. 8. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. 6.3 If you are purchasing a Railpass Adult Term Time Ticket, you will need to provide a completed application form that has been stamped by the corresponding school, college, university or training provider. 7.4 Your Railpass can be purchased using cash, credit or debit card. Who should I contact with any queries? The Solo Adult Annual Ticket will also specify its date of expiry. If the ticket is not suitable for your travel needs please visit the. 10.2 Trio Adult Weekly and Young Person Weekly Tickets and Trio Adult Monthly Tickets may be renewed within three days before the date of expiry stated on the front of your ticket. PayPoint stores in Merseyside, Merseytravel Centres and staffed stations in Merseyside. 4. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Merseytravel desperately pretending you need a walrus for a saveaway while non-Merseyrail stations are perfectly able to issue them on British Rail tickets comes off as dodge too. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the service as detailed within the Consumer Rights Act 2015. Please call 0151 330 1000 to check. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. Term TimeOnline (you must first register an account and card number on MetroSmart) or at Merseytravel Centres, AnnualTake your annual ticket to any Merseytravel Centre up to seven days before it runs out. Your weekly update, keeping you in touch with planned changes to Merseyside's public transport and tunnels. At the moment this level of detail is unavailable but we are hoping to introduce this in future. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. 5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). Is my Term Time Ticket valid across all areas of Merseyside? Term TimeMonday to Friday during term time only, including half term. (iii) any other material breach of the terms of this agreement. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us. I dont currently have a MetroCard - how do I get one? Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. 8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Ticketsremain the property of Merseytravel at all times. We can prevent your lost card from being used and send you a replacement if necessary. You can use a Saveaway at any time EXCEPT for journeys which start between 6.31am and 9.29am on Mondays to Fridays. AnnualAnytime, any day and starts on the day you buy it. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace yourcard forfree. BACKGROUND 3.1 The Merseytravel Multi-Operator Ticketing Scheme is a ticketing scheme owned by the Combined Authority and administered by Merseytravel as the executive This will show the ticket type, price of your ticket and when your ticket will be available to collect. 8.6 Photographs and photocopies of a Railpass, payment receipts or email confirmations of your purchase without the Railpass shall not constitute a valid ticket for travel. They are valid in the following formats: 4.1.1 one week (Railpass Adult Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard or alternatively purchased from Merseyrail Ticket Vending Machines (TVM) in paper format, this will be valid from the date specified at purchase; 4.1.2 monthly (Railpass Adult Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; 4.1.3 an academic term (Railpass Adult Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term; and. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. Each of the paragraphs within this agreement operates separately. to see the other options available. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. No, you can register your Walrus card online. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. It is not transferable and is issued subject to the bye-laws, regulations and conditions of each company on whose vehicles, vessels and premises it is used. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk or in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. (f) We may stop providing the Fast Tag Scheme at any time. Use after 9.30am Mondays to Fridays and all day on Saturdays,. If we are unable to accept your Application, we will inform you of this in writing. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. 10.3.5 the Railpass is surrendered to us with the request for a refund. 15. A VRN can be linked to only one T-FLOW Account. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. Refunds 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. Please visit our journey planner for travel information and help in travelling around the Liverpool City Region. If you would prefer to speak to someone about planning your journey, you can call our customer services team on 0151330 1000. I have received my email confirmation and I notice that I have entered my personal details incorrectly? Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Speak to someone about planning your journey, you can call our services. Adult Railpasses are for persons aged 19 or over local Merseytravel Centre alternatively! Railpass can be used on any bus service within the Merseyside boundary only lost from! 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