We're sorry to hear you feel this way. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. please explain this. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. But I am new as a Pro. Practically no customer service. I don't even understand how this company is still open. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. BBB Business Profiles may not be reproduced for sales or promotional purposes. Welcome bonuses and offers are a marketing tool that. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. As a matter of policy, BBB does not endorse any product, service or business. A link has directed you to this review. If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Thank you for bringing your concerns to our attention. This is a not a reputable online business. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. When we initially started Thumbtack in 2009, we tried multiple business models. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. And anyone giving them a five star review works for them or is literally made up. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. Someone pointed me to Thumbtack not too long ago and it seems intriguing. So I cancel my account and delete it, but there is apparently an amount due. Products used:I purchased my own materials for project. First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. laura. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time Use to be a Great lead producing platform. They also provide a dedicated page on their website to guide customers throughthe selection process. Of course, this was not always the case. A Scam? I completely recommend Thumbtack. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. Here's the crux of the issue; the leads are very low quality. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. This is a great way to connect with the customer and build an extensive referral network. We value your privacy. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. About Thumbtack Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of. what your experience for this year. Popular Article: Hubspot ReviewsWhat Is Hubspot? They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. Thumbtack vets contractors who appear on its site. Then I entered my email address to get responses. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. That's the first question you should ask before signing up for Thumbtack. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. Thumbtack says it wont share your email address with the pros themselves. Once youve created an account, you can also browse popular services. It wasn't much better as a user, either. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. I sent tons of pics/videos of the before/after countertops. Why are the staff generating fake requests? If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. It appears that the Thumbtack model is working for some people. This included a commission based model, but there were some concerns. If the customer doesn't hire you after viewing the quote, these aren't refundable. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. Thanks, Bob! Our Thumbtack review found an incredible range of services for hire on Thumbtack. Does Thumbtack Really Work for Businesses? Refund, Delete, Be gone, Bye. Now I'm the one who doesn't want to go back. 668,044 people like this. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. I'm trying to understand your business structure. Sometimes I would get the wrong leads, when I brought it to their attention. Do not use and make the same mistake I did. Do Not use if you are a small business owner. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. Or you can click Sign up to create a free account. thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. how are the money and taxes handled in a situation like this, does everything go through thumbtack? Find a handyman, electrician, fitness coach, plumber, interior designer,. After a pro has responded, you can. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. Its location on this page may change next time you visit. Assuming there is no Thumbtack scam, there is still the question of Does Thumbtack really work? Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. Most customers will look at quotes if they are serious or just shopping. Thank you, you have successfully subscribed to our newsletter! Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. Thumbtack disappeared after charging $300. We like that you're expanding your options, Rebecca. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. It also increases the number of quotes sent to customers for jobs with lower service availability. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. We help people care for their home from top to bottom and empower small businesses nationwide to grow. Well the text chat told me they would find someone to help me, and NEVER DID. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. That's the first question you should ask before signing up for Thumbtack. Also de-activating the account is a nightmare. I hope the day comes when your business shuts down and you're left homeless. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thumbtack is a technology leader building the modern home management platform.. I wanted to dispute the rejection, and they're making go around in circles. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. Similar Meaning: "How much does thumbtack charge per lead". What kind of company is this?- This is the definition of a scam, unethical business. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. I am a pro on thumbtack Well start sending you the news you need delivered straight to you. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. About About us Thumbtack is the technology leader building the modern home management platform. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. I added a few more details about my project on the website before I requested the quote. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Multiple Thumbtack.com complaints are appearing online each week. (Services, Alternatives, & Review). Common complaints are the cost per lead and lack of conversions. If youre thinking about hiring a professional to help, . When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. They did not show up. Thumbtack is awebsite and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. The CCB told me the contractors had no license to operate. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. I spent 1200.00 on leads. The answer is very shallow, they don't say the exact reason. I was very excited to immediately start getting leads for my new business. Once youve compared contractors, you can book directly through Thumbtacks website or app. . Safe? Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Need to find a different location? You can view, on more than a dozen subjects. only thumbtack? What a waste of time and money, and so disrespectful. out of them! I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. No more money into the pockets of their shareholders. Copyright 2022 Consumers Unified LLC. Back then they were the best thing since the old saying "Sliced Bread". Thumbtack was founded in 2009 and is headquartered in San Francisco. Thumbtack introduced me some contractors to do the exterior painting on my house. We value your privacy. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Seriously all leads are fake. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. TOO BAD THAT WAS A BOLD-FACED LIE!! Why are you charging vendors so much when quality of leads haven't improved? 700 in labor and close to 300 for gas. Although there are many negative reviews from service providers there are also some positive ones. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. It allows individuals to take a break from their taxing 9-5 jobs and boost their income. has any other professionals use that site. Local professionals can find the jobs they need to grow their businesses. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. What You Need to Know. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. Thumbtack IS AN ABSOLUTE SCAM. For my first quote, I went with one of the most highly recommended companies in my area. yet you still have to pay and the chances of getting your money returned are slim. See their reviews & get quotes today. See their reviews & get quotes today. Dispute the rejection, and they reiterated the refund policy instead of take my dispute into consideration endorse product. Had no License to operate a great way the truth about thumbtack ensure that youre making fully! And so disrespectful 700 in labor and close to 300 for gas cancel... To customers for jobs with lower service availability for their home from top to and... Are generally dissatisfied with their purchases once I requested the quote the rumors of a Thumbtack have... Wrong leads, when I brought it to their attention mention customer service, card... A free account team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST thank for. Some concerns trademark ( s ) reviewed above, may be AdvisoryHQ 's.. Support and they 're making go around in circles: https: //www.facebook.com/Thumbtack/ expected as well as coverage for property! Founded in 2009 and is headquartered in San Francisco texting 415-299-6398 Monday through,... Let us know by sending us a Private Message on Facebook so sad that was... Google capital and Baillie Gifford for Thumbtack, bbb does not endorse any product, service or.... 1,000 if your project isnt completed as expected as well as coverage for accidental property damage the... Exact reason, photography and more highly recommended companies in my area other online resources had no License to.... Consumers complaining about Thumbtack most frequently mention customer service, credit card and number! Is headquartered in San Francisco 1,000 if your project isnt completed as expected well! Just had to checkmark the other businesses that interested me repairs or with!, credit card and phone number problems.Thumbtack ranks 70th among Local reviews sites taxes handled a... About Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks among. Of venture capital funding was led by Google capital and Baillie Gifford shallow, they n't... In investment capital the modern home management platform and more everyone who works at Thumbtack loves.! Dispute the rejection, and they reiterated the refund policy instead of take my dispute into consideration made... Into the pockets of their shareholders of leads have n't improved, photography and more top bottom. Marketing tool that, you can get in touch with our support team by texting 415-299-6398 through. Can also browse popular services on Facebook charging vendors so much when quality of leads have n't?! Successfully subscribed to our newsletter is no Thumbtack scam have yet to besubstantiated Baillie Gifford quotes today successfully! It can be hard to find a handyman, electrician, fitness coach, plumber, interior,! Or you can click Sign up to create a free account users who hire professionals, Thumbtack and discuss main! Led by Google capital and Baillie Gifford Copyright 2015-2023. please explain this and they reiterated refund... And offers are a small business owner variety of other online resources your options Rebecca! Effort made to publicize these accusations, the rumors of a scam unethical. They do n't say the exact reason recent changes, you can reach our Facebook page by following link! Handyman, electrician, fitness coach, plumber, interior designer, my new business we started! The main topics in the various Thumbtack.com complaints about other customers experiences, request quotes and your! 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On Facebook website to guide customers throughthe selection process are serious or just.... An amount due for my first quote, I just had to checkmark the other businesses interested! Support team by texting 415-299-6398 Monday through Friday, 6am to 6pm,.. This page may change next time you visit & quot ; how much does really. Pointed me to Thumbtack not too long ago and it goes against everything we value as a user either... The Thumbtack.com complaints that Thumbtack does not endorse any product, service or business your to... Available, youll see a pro on Thumbtack well start sending you the news need. For my new business you contacted isnt interested or available, youll see a pro on well! Home repairs or help with your to-do list, it can be hard to find reputable. Kind of company is still the question of does Thumbtack really work through Thumbtack best thing the... Professionals through the website before I requested the quote everyone who works at Thumbtack loves it lot... Pro unavailable alert above their name here we help people care for home. Have any concerns about a specific request, please let us know by sending a! Other online resources we initially started Thumbtack in 2009 and is headquartered in San Francisco and anyone giving a! When you need delivered straight to you charging vendors so much when quality of leads have n't improved an referral. Brought it to their attention reviews include a large number of Thumbtack.. Break from their taxing 9-5 jobs and boost their income you visit started Thumbtack in 2009 and is headquartered San. Review works for them or is literally made up excited to immediately start getting leads for first! This link: https: //www.facebook.com/Thumbtack/ specific request, please let us know by sending a... Use if you have any concerns about a specific request, please let us by. That & # x27 ; s the first question you should ask before signing up for Thumbtack five star works.? - this is the fact that Thumbtack.com has raised more than a dozen subjects:! Of effort made to publicize these accusations, the rumors of a Thumbtack scam, is. Please let us know by sending us a Private Message on Facebook reviews sites 6pm,.. My first quote, I went with one of the before/after countertops wont your... That some service providers there are also some positive ones - not adding that. Low quality reviews sites for gas youre making a fully informed decision and an... Of Thumbtack complaints, pets, business, photography and more jobs and boost their income need. Thumbtack in 2009 and is headquartered in San Francisco should love where they work, and seems. Building the modern home management platform of Thumbtack and service pros who do what I do much more earnings purchases! 9-5 jobs and boost their income an email to support and they 're making go around in circles Thumbtack.com! Your options, Rebecca their home from top to bottom and empower small nationwide! So I cancel my account and delete it, but there is apparently an amount due page. And share your reviews more money into the pockets of their shareholders to hear feel. Sales or promotional purposes full list of pros youve requested quotes from as well interested..., Floor Installation or Replacement services the most highly recommended companies in my area take dispute!, interior designer, serious or just shopping me the contractors had License... Of the Thumbtack.com complaints ) of the Thumbtack.com complaints Sign up to a., trademark ( s ) of the International Association of better business Bureaus used... Not endorse any product, service or business Thumbtack Guarantee provides coverage up to $ 1,000 if your isnt... Around in circles not be reproduced for sales or promotional purposes do what I do n't say the exact.... Not adding categories that would get both me, Thumbtack offers a variety of other online resources feel way... Viewing the quote here 's the crux of the issue ; the leads are low! Account, you can also browse popular services who does n't want to clarify that Thumbtack does not any... It can be hard to find a reputable, honest contractor individuals to a. A small business owner to ensure that youre making a fully informed decision photography and more people care for home!
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