Most claimants (87 per cent) experienced no technical difficulties during the call. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. This analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. They need to use that actual phrase. Over half (56 per cent) of claimants across both surveys said they would be comfortable conducting an assessment via a video call. UC was introduced in 2013 in an attempt to simplify the welfare system, gradually replacing six previous means-tested benefits and tax credits, including ESA. Women were also more likely to opt for telephone (68 per cent) than men (54 per cent). Additionally, individuals who had their PIP claim awarded reported feeling more comfortable sharing information (73 per cent), than those who were awaiting their claim outcome or had their claim disallowed (66 per cent and 57 per cent respectively). Those with an unknown outcome were far less pronounced in their preferences. This analysis suggests that introducing a video option reduces the proportion of claimants awarded PIP who might otherwise prefer telephone assessments but does not change the views of those who prefer face-to-face or those who were not awarded PIP. The article then gets reviewed by a more senior editorial member. You are most welcome to join today! Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. As reported in the descriptive statistics, introducing video as an option tends to reduce the probability of a successful claimant choosing a telephone assessment (falling from 70 per cent in the previous model to 61 per cent here). Each article is written by a team member with exposure to and experience in the subject matter. Reasons given for feeling comfortable with a video call included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. Women were more likely than men to seek improvements in the assessors behaviour (9 per cent, compared to 4 per cent); otherwise there were few clear variations by claimant characteristics. The logistic regression teases out the individual impact of having each key characteristic to estimate the likelihood of claimants favouring a particular assessment channel if they were all allocated to different values of the key characteristic of interest while holding all other factors constant. Nearly one in seven (15 per cent) said they had no preference. Unweighted base: only claimants who are comfortable with video assessments (n=492). The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. Three per cent of claimants reported the call disconnecting/line cutting out. Unweighted base: Claimants who were not satisfied with the assessment (n=183). When making a claim for PIP, individuals make an initial call to provide DWP with initial information and complete a questionnaire detailing how their condition affects them. Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. You will need to contact the assessment provider and request a home assessment. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. This is someone with extensive knowledge of the. Older claimants were more likely to say that no improvements were necessary (76 per cent of those 55 or older compared with 60 per cent of those under 35 years old). Fifteen per cent expressed a preference for video assessments, while 5 per cent said they had no preference. Alongside descriptive statistics, this report presents the results of some more advanced statistical analysis known as binary logistic regression models. Preference was, however, highly associated with the outcome of the assessment. What benefits are available for mental health carers? More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). The aims of the research were to explore claimants: PIP is a benefit for people with a long-term health condition or disability. The Work Capability Assessment (WCA) considers how much claimants health condition or disability affects their ability to work. No two people are affected in the same way but let us look at some of the News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. What is the PIP medical assessment?. We have translated the site; would you prefer to read in Welsh? Just one in ten (11 per cent) had made at least one adjustment request prior to the assessment. Over four in ten (44 per cent of) claimants said that a face-to-face assessment facilitates the communication with the assessor, while almost three in ten (27 per cent) said that this type of assessment makes it easier for them to build rapport with the assessor. Am I eligible for Employment & Support Allowance (ESA)? Around half of these claimants (51 per cent) said they found it less stressful. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Others had no strong preference. Note: Some respondents provided multiple responses. Ninety five per cent of PIP claimants and 98 per cent of WCA claimants, agreed that the assessor explained clearly what would happen at the beginning of the call. Claimants more likely to report this problem included those who were placed in the LCWRA group, than those who were awaiting further assessment; and those with mobility issues, than those without. You have accepted additional cookies. Women were also more likely to report practical difficulties (36 per cent, compared to 26 per cent of men). Those reporting no mental health conditions would feel more comfortable having a video assessment (61 per cent) than those with mental health conditions (52 per cent). Nearly all (90 per cent) who recalled a communication found it helpful and 70 per cent of all claimants felt that no further information was necessary prior to the assessment. Almost half (46 per cent) felt that video calls would allow them to see the assessor and build rapport. Above we describe how claimants with certain characteristics were more or less likely to prefer a particular assessment channel, for example those disallowed PIP were less likely to prefer telephone assessments. What do you put on a PIP form for depression? Twenty-six per cent of women reported finding some topics difficult, compared to 19 per cent of men. Namely, claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. This companion can be someone who can assist and care for you such as your friend or family member. However, as figure 46 shows, this was not the case for male claimants. You will be required to talk about how your condition affects you despite detailing it in your PIP form. When asked what would have improved their experience of the telephone assessment, around half (51 per cent) of claimants said that no further improvements were necessary. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Prepare adequately with our free PIP assessment tips guide. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Those who had no previous experience of a face-to-face assessment or who had been disallowed PIP were more likely to say they would have liked more information. However, a further one in four (24 per cent) were not aware that they could make requests and 65 per cent said that adjustments were not necessary. For PIP claimants only the assessment outcome was a significant predictor of claimants preference from a choice of three channels - claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. Nine in ten (PIP - 90 per cent, WCA 93 per cent) claimants were satisfied that the assessor called on time. Most claimants across both surveys (PIP- 83 per cent, WCA - 87 per cent) experienced no technical difficulties during the call. As for PIP, preference was highly associated with the outcome of the telephone assessment. you can't plan a route to an unfamiliar place yourself. These claimants were therefore more than four times as likely to prefer telephone than face-to-face assessments. Tell us how often this happens and how it affects you. This analysis focussed on the same five variables (namely, assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions) to establish which are good predictors of claimants channel preference. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Ask for the assessor to be the same gender as you. your mental health condition makes using a bus or train difficult. Hopefully you will be "lucky" How are gambling and mental health conditions linked? If you would like to know more about DWP research, email socialresearch@dwp.gov.uk. The most common adjustment requested was to have breaks during the assessment (8 per cent). If they refuse, you can complain to the assessment centre, DWP, or ask your M.P. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. You can ask for an adjustment of your appointment date for your PIP assessment with questions on mental health by calling your assessment provider using the contact number in the appointment letter. However, these figures should be taken as indicative given the small number of claimants involved. Most claimants reported no other practical difficulties during the call but more than one in 10 (PIP - 15 per cent, WCA - 13 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). You are most welcome to join today! Over six in ten claimants (62 per cent) had experience of a video call. Unlike in the models predicting channel preference when only telephone and face-to-face assessments were included as options, there was no evidence that the relationship between a respondents age and channel preference varied by gender in these models. All face to face assessments have been suspended for at least 3 months. Assessments will now either be paper based or telephone. What do you put on a PIP form for depression? But over half (54 per cent) still preferred telephone and over one in four (26 per cent) still wanted face-to-face. Nearly all claimants (99 per cent) who were joined by someone else for the call said they found their support either very or somewhat helpful. Nearly one third (31 per cent) of claimants were joined by another person during the assessment, most commonly by a family member (24 per cent). Claimants who reported a preference for telephone assessments were also asked to explain the reasons of their choice. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. 64 Posts. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. With this choice of video introduced, claimants who had originally expressed a preference for a face-to-face compared to telephone assessment were most likely to stick to their view (83 per cent of this group continuing to say that was their preference) whilst those previously preferring a telephone assessment were more likely to shift view with 77 per cent continuing to choose a telephone assessment and 16 per cent switching to choosing a video assessment. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. Unweighted base: Claimants who were not satisfied with the assessment only (n=59). Claimants were asked if they had previous experience of video calls via laptop, tablet or phone. In total, 45 per cent of claimants said they would prefer telephone and 42 per cent face-to-face. The mental health conditions that qualify for disability in the UK are depressive disorders, dementia, chronic anxiety such as anxiety disorders, and bipolar disorder. Ninety-six per cent of those who had a third person on the call with them found their presence somewhat helpful or very helpful. For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). Previous experience of face-to-face assessments did not have a significant effect on the likelihood of preferring a telephone or video assessment. Those with mental health conditions were more likely to prefer telephone than those without mental health conditions (67% compared with 60%). Claimants also consulted a social worker or support worker (8 per cent); a GP or other health professional (5 per cent), a charity or support group (4 per cent); or Citizens Advice (3 per cent). The most common reasons for preferring this assessment mode included being able to see the assessor while remaining comfortable at home and being better able to show their condition. No two people are affected in the same way but let us look at some of the Nearly all (96 per cent) of this group found having someone to support them helpful. Of those who did not feel they were able to explain the impact of their condition fully, nearly half (45 per cent) felt that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. These looked at the impact of five key claimant characteristics, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions as predictors of channel choice, as well as an interaction effect between age and gender. Most commonly this was in the form of a letter (57 per cent) or telephone call (38 per cent). Ninety-three per cent of claimants confirmed that the assessor called on time. More than once: Can you repeat the activity as many times as you are required to? You are most welcome to join today! Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. Around three quarters of claimants (76 per cent) did not find any topics during the assessment difficult. But nearly one in four (24 per cent) were unaware that they could make such requests. WebIntroduction. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. Among those who had experienced a face-to-face assessment in the past almost half (48 per cent) now preferred a telephone assessment, compared to 40 per cent with no experience of face-to-face assessments. All interviews were conducted via telephone and lasted around 25 minutes. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. | Mental Health Forum Unanswered threads Talk with people who know what it's like! Daisy2016 Forumite. The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). In total, 45 per cent of PIP claimants said they would prefer telephone and 42 per cent face-to-face. Figure 54 shows that a claimant placed in the LCWRA group had a 61 per cent predicted probability of preferring a telephone assessment over face-to-face/video or no preference after controlling for all other characteristics. Those undergoing a reassessment were most likely to prefer a telephone assessment (62 per cent) than those submitting a new claim (41 per cent). They later changed the award because they looked into everybodys claim as they felt they hadnt been The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. All interviews were conducted via telephone and lasted around 25 minutes. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. 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